Terms of Service

These Terms of Service (the “Terms”) are the agreement between you and PRONTTO LLC (“Prontto”, “we”, “us”) for the use of prontto.co, the Prontto planner, its apps, its API and MCP server, and the services we offer through them (together, the “Service”). The Prontto planner is a 3D planner for kitchens, closets, outdoor kitchens and furniture, built on real catalogues. Prontto Studio, our design service, is provided by PRONTTO S.A.S. and has its own part in sections 19 and 20.

In short:

• The planner is free. The Pro and Business plans, the AI Pass and credit packs add features and AI capacity; Enterprise is agreed in a separate contract.
• Paid plans renew automatically until you cancel. You can cancel at any time and keep what you paid for until the end of the period.
• Verify every measurement on site before you order, cut or build. Drawings, cut lists and renders from Prontto are design aids, not engineering documents.
• AI can be wrong. Review what the assistant places and what Instant Render shows before you rely on it.
• Makers and sellers are responsible for their products and prices. When a professional sends a quote through Prontto, the contract is between the professional and their customer.
• Your designs are yours. We use them to run and improve the Service, including to train our AI, and never publish them without your permission.
• If you are a consumer, nothing in these Terms limits the rights that Colombian consumer law (Ley 1480 de 2011) or the mandatory law of your country gives you.

How we handle personal data is set out in our Personal Data Management Policy and our Cookie Policy.

The Service is provided by PRONTTO LLC, the company behind Prontto, which is your contracting party under these Terms:

• Company Name: PRONTTO LLC
• Based in: Miami Lakes, Florida, United States
• Notifications Address: 7950 NW 155th Street, Suite 105, Miami Lakes, FL 33016
• Email: legal@prontto.co
• Website: https://www.prontto.co

Prontto Studio services are provided by PRONTTO S.A.S. (N.I.T. 901.473.141-8), Carrera 44 No. 88-40, Barranquilla, Colombia, as sections 19 and 20 explain.

You accept these Terms when you create an account, start a free trial, buy a plan or add-on, connect an AI assistant or API client to Prontto, or otherwise use the Service. Using the planner without an account, for example from a link, is also subject to these Terms. If you do not agree with them, do not use the Service.

If you accept these Terms for a company or other organisation, you confirm that you have authority to bind it, and “you” then means that organisation.

These Terms work together with the pricing page, any order form or written contract you sign with us, our Personal Data Management Policy and our Cookie Policy. If a contract signed with us (such as an Enterprise or Prontto Studio agreement) says something different, the signed contract prevails on that point.

These Terms are published in English and Spanish with the same content. If the versions differ, the Spanish version prevails for consumers in Colombia. You can read, print and download the current version on this page at any time.

We may update these Terms when the Service, our prices or the law change. The date at the top of this page shows when the current version took effect.

• If a change is material, for example because it affects your rights, what you pay or how renewals work, we will tell you by email to the address on your account or by a notice in the app at least fifteen (15) calendar days before it takes effect.
• Changes required by law, or urgently needed for security, may take effect sooner; we will tell you as soon as we can.
• A new price for a paid plan or add-on applies from the first renewal after our notice, which we will give at least thirty (30) calendar days before that renewal. It never applies to a period you have already paid for.

If you do not agree with a change, you can cancel your plan or close your account before the change takes effect, as section 7 explains, without any penalty. If you keep using the Service after that date, the new version applies.

You must be at least eighteen (18) years old, and legally able to enter into a contract, to create an account or buy anything from Prontto.

You can start designing without an account, including from a link an AI assistant gives you. To keep a design you need an account, which is free. A design that has not been saved to an account may be lost.

When you create an account, you agree to:

• Give accurate information and keep it up to date, including your billing and tax details.
• Keep your password and sign-in methods (such as Google or Microsoft) secure. You are responsible for what happens in your account, unless it happens because of a failure on our side.
• Tell us at once at legal@prontto.co if you think someone has used your account without permission.
• Use each licence on a paid plan for one user only, signed in on one device at a time. Do not share a sign-in between people.

Business accounts and team members. On Business and Enterprise plans, the organisation that holds the plan (the “account owner”) controls its workspace. Its administrators can invite and remove members, assign roles, manage billing and access, and export or delete the workspace’s content. Content that members create in a workspace is controlled by the organisation, not by the individual member. If you join a workspace with an email address from your employer or client, that organisation may take control of your account. A member who leaves a workspace loses access to its content. Business is sold for teams of at least three users, and each user needs their own licence.

Prontto is a 3D planner for kitchens, closets, outdoor kitchens and furniture. In it you draw the room, place pieces from real catalogues at real sizes, see an estimated price, get drawings and presentations, create renders with Instant Render, work with the assistant, and collaborate in real time with your clients and your team. Professionals can also send quotes that their customers approve, sign and pay online.

The plans are:

• Free: the whole planner, with the limits shown on the pricing page (such as a number of exports a month and the free items of each catalogue). No card is needed.
• Pro: for one professional. Adds premium catalogue items, unlimited exports, quotes your customers approve, sign and pay online, your customer and price lists, branded presentations and more AI. Charged per user.
• Business: for brands, showrooms and teams of three users or more. Adds your own catalogue in Prontto, the planner on your website, a team workspace with roles, shared favourites and a shared AI allowance. Charged for the first user plus each additional user, and per catalogue item built.
• Enterprise: for manufacturers and their dealer networks, under a separate written contract that sets its scope, price and terms.
• Add-ons: the AI Pass (per user, on Pro or Business) and Instant Render credit packs (on any plan).

What each plan includes, its limits and its current prices are published on the pricing page: prontto.co/pricing in English and prontto.co/es/precios in Spanish. That page, as it stands when you buy or renew, forms part of these Terms for the plan you choose.

We improve Prontto continuously and may add, change or remove features. If, during a period you have already paid for, we remove or substantially reduce a main feature of a paid plan, you may cancel it and receive a refund of the unused part of that period.

Free trials. Pro includes a free trial of seven (7) days and Business a free trial of fifteen (15) days, unless the offer you accept says otherwise. We ask for a payment method when the trial starts. When the trial ends, the plan you chose begins and we charge the price shown when you started the trial, for the billing period you chose, unless you cancel before the trial ends. If you cancel during the trial, you pay nothing. Each person or organisation can use one free trial per plan, and we may refuse or end a trial used to get around this rule.

Automatic renewal. Paid plans and the AI Pass are subscriptions. Each one renews automatically at the end of its billing period, monthly or annual, for a period of the same length, and we charge the payment method on your account at the start of each period, until you cancel. You can see your plan, your billing period and your next renewal date in your account at any time.

Before you confirm a purchase or start a trial, you will see a summary of what you are buying, its price, taxes, billing period and how it renews.

Currency. Prices are in US dollars (USD). Customers in Colombia see and pay prices in Colombian pesos (COP). The currency depends on the country you buy from, is shown before you pay and does not change during a billing period.

Billing. Subscriptions are billed in advance: monthly plans every month, and annual plans once a year for the whole year. The AI Pass is billed on the same period as your plan, and renews and ends with it. Credit packs and the catalogue item fee are one-time payments. You authorise us and our payment processors to charge these amounts to your payment method, including each renewal.

Users. If you add users to a plan during a billing period, we charge for them in proportion to the time left in that period. If you remove users, the change applies from the next renewal, without a refund for the current period. A Business plan always includes at least three users.

Catalogue items. On Business, building your own catalogue is charged per item, in advance, for the number of items you ask us to build, with the minimum shown on the pricing page.

Failed payments. If a payment fails, we will tell you and try again. If it remains unpaid, we may move your account to the Free plan or suspend paid features until it is paid. Your designs stay in your account.

Taxes. Prices shown to consumers in Colombia include all taxes, as article 26 of Ley 1480 de 2011 requires. Elsewhere, prices may not include taxes such as value-added tax; any tax that applies is shown before you pay. You are responsible for the taxes the law places on you as the buyer, including any withholding you are required to make, and for giving us correct tax details.

Invoices. In Colombia we issue an electronic invoice (factura electrónica de venta) under the rules of the DIAN, sent to the email on your account, in the name and with the tax or identity number (NIT or ID) you give us. If you need the invoice in a company’s name, enter its details before you pay: tax rules limit what can be changed once an invoice has been issued. Customers outside Colombia receive an invoice or receipt by email.

Prices may change as section 2 explains. Currency conversion fees charged by your bank are not set by us.

Cancelling. You can cancel a paid plan, a trial or the AI Pass at any time from the billing settings of your account, or by writing to legal@prontto.co from the email on your account. Cancelling stops the next renewal and costs nothing. You keep the paid features until the end of the period you have already paid for, and then your account moves to the Free plan. Your designs stay in your account, within the limits of the Free plan. Cancelling a plan does not close your account; section 21 explains how to do that.

Refunds. Except as this section says, payments are not refundable and we do not refund the unused part of a billing period, including when you cancel, remove users or move to a lower plan during the period. We will refund:

• what the right of withdrawal or the reversal of payment, described below, entitle you to;
• the unused part of a period you paid for, if we end your plan without a breach of these Terms by you, or remove a main feature as section 4 explains;
• any charge made in error or twice;
• anything else the law requires.

The catalogue item fee is not refundable once we have started building the items, because they are made to your specifications. Refunds are made to the payment method used, in the currency paid, within thirty (30) calendar days of our accepting the request.

Right of withdrawal (retracto). If you are a consumer, meaning that you buy as the final recipient to meet a personal, family or household need, or a business need not intrinsically linked to your economic activity (article 5 of Ley 1480 de 2011), and you buy from Prontto online, you have the right of withdrawal set out in article 47 of that law: you may withdraw within five (5) business days of the purchase and receive back everything you paid, without deductions. It does not apply to purchases that professionals or businesses make for their trade, such as a designer or carpenter who buys Pro for their work, or a company that buys Business.

Article 47 excludes services whose performance has begun with the consumer’s agreement. A paid plan, an AI Pass or a credit pack is a digital service that starts as soon as you pay, because you ask for it to start straight away. Even so, if you are a consumer and you write to us within five (5) business days of the purchase without having used what you bought (no credits spent from a credit pack, no feature of the paid plan or AI Pass used), we will refund the full amount. Once you have used it, the right of withdrawal no longer applies. When a free trial turns into a paid plan, the five business days count from the first charge.

To exercise the right of withdrawal, write to legal@prontto.co with your name, the email on your account and the purchase. We will confirm it and refund you within thirty (30) calendar days.

Reversal of payment. If you paid with a credit or debit card or another electronic payment method and the charge resulted from fraud, was not requested by you, or the service was not provided or does not match what you bought, you may ask for the payment to be reversed under article 51 of Ley 1480 de 2011 and its regulations. File your complaint with us at legal@prontto.co and notify the issuer of your payment method within five (5) business days of learning of the problem. We will cooperate with your bank and the payment processor.

Consumers in other countries keep the cancellation, withdrawal and refund rights that the mandatory law of their country gives them.

Prontto includes artificial intelligence features: the assistant, which can propose a layout from your room and the catalogue, place pieces and answer questions, and Instant Render, which turns a view of your design into a photorealistic image, an upscale or a short video. Some of these features are provided with the help of third-party AI providers.

AI can be wrong. What the AI produces is a suggestion. The assistant can put a piece in the wrong place, misread a measurement or give a wrong answer. A render is an illustration: materials, colours, light, proportions and details may differ from the design and from the real products, and a render does not prove that a design can be built. Review every output before you rely on it, show it to a client or act on it. We do not guarantee that AI output is accurate, complete, unique or fit for a particular purpose, and similar outputs may be produced for other users.

Your inputs and outputs. You keep your rights in what you give the AI features (your prompts, rooms, photographs and designs). As between you and Prontto, you may use the outputs created for you for any lawful purpose, subject to the rights of others, for example in a product or brand that appears in them. You are responsible for how you use outputs and for having the rights to what you put in. Section 12 explains how we may use inputs and outputs to train and improve our AI. Do not use AI features to create content that is unlawful, misleading or infringing, or images of a real person without their consent.

The assistant’s allowance. Each plan includes an allowance for the assistant that renews by itself. When it is used up, you can wait for it to renew or move to a higher plan or to the AI Pass. The assistant’s allowance is not sold separately.

Instant Render credits. Instant Render is counted in credits. The number of credits each action uses is shown on the pricing page and in the app.

• The credits included in your plan and in the AI Pass renew every month. Credits not used in a month do not carry over.
• On Business, the team shares one AI allowance and one pool of credits.
• Credits you buy in a credit pack do not expire while your account is active. They end when your account is closed.
• Credits have no cash value, cannot be transferred or sold, and are not refundable except as section 7 provides. If an action fails because of a problem on our side, the credits it used are returned.

AI Pass. The AI Pass is an add-on for one user on a Pro or Business plan that raises that user’s assistant allowance and monthly credits as shown on the pricing page. It is billed on the same period as the plan, renews with it and ends when the plan ends. It is included in Enterprise.

Fair use. To keep Prontto fast and fair for everyone, we may set rate limits and fair-use limits on AI features, and may pause use that is automated, abusive or far beyond the normal use of a plan. Where we can, we will tell you first.

The catalogues in Prontto contain pieces from manufacturers, brands and suppliers (“makers”), as well as catalogues that businesses build in Prontto themselves. Some catalogues were built from information the maker publishes; unless a catalogue says that its maker works with Prontto, Prontto is not affiliated with that maker. Every name, logo and product design belongs to its owner.

• Sizes, finishes, prices and availability come from the maker or from the business that owns the catalogue. They can change and can contain errors, and colours and textures on screen are approximate.
• A price the planner shows is an estimate to help you design. It is not an offer to sell, and it may exclude delivery, installation, taxes and work on site.
• Prontto does not sell the items in the catalogues, unless a quote or order confirmation says that Prontto is the seller. A purchase is made only when the maker or seller confirms it to you, on its own terms.
• The maker or seller is responsible for its products: their price, quality, safety, delivery, installation and legal guarantee (garantía legal). Claims about a product must be made to them.

Your own catalogue (Business). To build your catalogue in Prontto, you upload information and photographs of your products and Prontto models each piece in 3D. You review each piece and decide what to publish. You are responsible for the catalogue you publish: that its sizes, prices and descriptions are accurate, that you hold the rights to the photographs, designs, names and logos in it, and that it complies with the law, including the consumer information rules that apply to your own customers. We may refuse or remove an item that infringes someone’s rights or the law.

Prontto builds your room and your design from the measurements that you, your client or an AI assistant enter. Prontto cannot see your site.

• Measure and verify every dimension on site, including walls, ceiling height, openings, plumbing, electrical and gas points, appliances and levels, before you order, cut, manufacture or install anything.
• Drawings, elevations, cut lists, board layouts, price estimates and real-size checks (such as collisions, hinge angles and drawer runs) are design aids, calculated from catalogue data and the information entered. They are not engineering, structural, electrical, plumbing, gas or ventilation documents, they are not certified, and they do not replace the judgement of a qualified professional or the building codes that apply to you.
• A qualified person must review every drawing and cut list before it is used to manufacture or install. Appliances, sinks, worktops and hardware must be installed according to their manufacturers’ instructions. Gas, electrical and outdoor kitchen installations must be carried out by licensed professionals.
• Prontto is not responsible for costs or damage caused by measurements that were not verified, or by manufacturing or installing from a design that was not reviewed, subject to section 23.

On Pro, Business and Enterprise, a professional (the “pro”) can send a customer a quote linked to a project. The customer can approve it, sign it and pay it online, in the milestones the pro sets. Payments go directly into the pro’s own account with a payment processor (Stripe or, in Colombia, Wompi).

• Prontto provides the software. It is not a party to the contract between the pro and the customer, is not the seller, does not receive or hold the customer’s money and does not guarantee that either side will perform.
• The pro is responsible for the quote and everything that follows from it: its content, prices and taxes, the invoices it must issue, delivery, installation, guarantees, refunds and disputes, and its duties to its customers under consumer and data protection law, including the information and the right of withdrawal its customers are entitled to.
• To receive payments, the pro must open and keep an account with the payment processor and accept its terms, which govern payments, fees, refunds and chargebacks. Prontto is not responsible for the processor’s service.
• A quote approved and signed in Prontto is recorded electronically as a data message under Ley 527 de 1999. The pro and the customer are responsible for deciding whether that form of signature suits their contract.
• If you are a customer and have a question about a quote, a payment or a product, contact the pro who sent it. We can help you identify them.

We may suspend quotes or payment links if we suspect fraud or a breach of these Terms or of the processor’s rules.

Your content is everything you or your team put into or create with Prontto: rooms and measurements, designs, uploads (photographs, logos, documents, catalogue information and models), quotes, presentations, prompts and AI outputs. You keep ownership of your content; Prontto does not claim it.

So that we can provide the Service, you give Prontto a non-exclusive, worldwide, royalty-free licence, for as long as your content is in the Service, to host, store, copy, process, convert, render and display it, and to transmit it to the people and places you choose, only to:

• provide the Service to you and to the people you share with, including real-time collaboration, shared links, presentations, quotes and the planner on your website;
• keep the Service secure, back it up, support you and fix problems;
• develop, train and improve Prontto and its AI models and features, as explained below.

AI training. Prontto may use your content, your designs and data about how you use the Service to develop, train and improve its AI models and features, for example so that the assistant places pieces better or renders are more faithful. Where practicable, we de-identify or aggregate it first. This licence for training continues after your content is deleted only for models already trained with it; we do not use deleted content for new training. An Enterprise contract may agree otherwise. Our Personal Data Management Policy explains how this applies to personal data and how to revoke your authorization for it.

We do not publish your designs or use them in our marketing without your permission. If Prontto offers a way to show your project publicly, such as a gallery of projects made in Prontto, it will be your choice for each design, and you can withdraw it.

When you share a design, invite a collaborator or publish a link, the people with access can see or edit it according to the permissions you set. You decide whom you share with and are responsible for that choice.

You confirm that you hold the rights needed for the content you upload and that it does not infringe the rights of others or break the law. We may remove content that does; section 21 explains when we may suspend an account.

If you send us suggestions or feedback about Prontto, we may use them freely and without any obligation to you.

Keep your own copies of work that matters to you; you can export your designs and documents within the limits of your plan. When your account is closed, we delete or anonymise your content within a reasonable time, except what we must keep by law or for the purposes in our Personal Data Management Policy.

Business and Enterprise plans can put the Prontto planner, with their own catalogue, on their website. While your plan is active, we give you a limited, non-exclusive and non-transferable licence to embed the planner, using the code and settings we provide, on websites you own or control.

• Do not modify, frame in a misleading way or hide the parts of the planner that identify Prontto or link to these Terms, unless your plan allows it.
• You are responsible for your website and for your relationship with its visitors: the catalogue, prices and information you show, the quotes and requests you receive, and any contract you make with them.
• Tell your visitors, in your website’s privacy and cookie notices, that the planner is provided by Prontto, and obtain any consent your law requires before it loads. Visitors who create a Prontto account accept these Terms and our Personal Data Management Policy.
• The personal data visitors send you through the planner is processed on your behalf, and you are responsible for it as the data controller under Ley 1581 de 2012 or the law that applies to you.
• When your plan ends or is suspended, the embedded planner stops working on your website.

We may suspend the embedded planner on a website that breaches these Terms or puts the Service or its users at risk.

Prontto offers an API and an MCP server so that AI assistants (such as ChatGPT or Claude), developer tools and your own scripts can work in Prontto. How to connect them is explained at prontto.co/connect.

Working in your account. When you connect an assistant or client, you sign in with your Prontto account and approve its access. It then acts as you, with your permissions and nothing more. Scripts can use a personal API key.

• You are responsible for everything done through the connections and keys you create, including by an AI assistant acting on your instructions. Review what an assistant proposes before you confirm it: actions that delete content or move money show a preview and wait for your confirmation.
• Keep API keys secret, do not share them, and revoke a connection or key as soon as you no longer need it or think it has been exposed. You can revoke access at any time.
• The AI assistant you use is a third-party service governed by its provider’s terms. Prontto is not responsible for what the assistant says or does outside Prontto.

Starting a design without an account. An assistant can also use our public MCP server, or build a link itself, to open the planner with a room built from details such as its type, size and style. These links do not ask for, and must not contain, your name, email or other personal information: anyone who has a link can open the design it describes. The design is kept only when you sign up, which is free. Check the room it builds against your own measurements, as section 10 explains.

Acceptable use of the API and the MCP server.

• Respect the rate limits, quotas and documentation we publish or communicate to you, and do not try to get around them, for example with several accounts or keys.
• Do not scrape, crawl or extract in bulk catalogues, prices, 3D models, renders or other content from Prontto, by the API, the MCP server or any other means, beyond what your own design work needs.
• Do not use Prontto’s content or data to build a competing product or database, or to train AI models.
• Do not resell or sublicense access to the API or the MCP server, or hide the identity of your client application.

We may change, limit or retire parts of the API and the MCP server. We will give reasonable notice of changes that break existing integrations, unless security or the law requires otherwise. API access on Enterprise may be governed by its contract.

Use Prontto lawfully and in good faith. You must not:

• break the law, or infringe the intellectual property, privacy or other rights of anyone;
• upload malware, or try to probe, breach or overload the Service or other users’ accounts;
• copy, decompile or reverse engineer the Service, except to the extent the law expressly allows it;
• use bots or scripts other than through the API and the MCP server under section 14;
• give false information, impersonate anyone, or misrepresent your relationship with a maker or a brand;
• use Prontto to send spam, or to harass, deceive or defraud anyone, including through quotes, payment links or shared designs;
• put other people’s personal data into Prontto without a lawful basis for doing so;
• resell, rent or share access to the Service, or use one licence for more than one person;
• present renders or AI outputs in a way that misleads people about a product, a price or a finished project.

We may investigate breaches, remove content, and suspend or end access as section 21 explains.

Prontto, the planner, its software and design, the catalogues as we compile them, the 3D models we create, the templates and the documentation, and the Prontto name and logo, belong to PRONTTO LLC or its licensors and are protected by intellectual property law. These Terms do not transfer any of them to you.

While you use the Service and within your plan, we give you a personal, non-exclusive, non-transferable and revocable licence to use it. You may use catalogue pieces and Prontto’s models inside the planner and in the drawings, renders, presentations and quotes you create for your projects; you may not extract them as standalone files or use them outside those outputs, except through an export format the Service provides.

The names, logos and product designs of makers belong to their owners; their appearance in Prontto gives you no right to them. If you believe content in Prontto infringes your rights, write to legal@prontto.co identifying the content and your right, and we will review it promptly.

Prontto works with services we do not control, such as sign-in providers (Google, Microsoft), payment processors (Stripe, Wompi), AI providers and assistants, and makers’ websites. When you use them, their own terms and privacy policies apply in addition to these Terms. We are not responsible for their content, availability or actions, although we choose our providers carefully and will help you where we reasonably can. Links to other websites are provided for convenience and do not mean that we endorse them.

We process personal data as described in our Personal Data Management Policy and under Ley 1581 de 2012, and we use cookies and similar technologies as described in our Cookie Policy. Those policies are not repeated here. PRONTTO LLC is responsible for the personal data processed in the Service, and PRONTTO S.A.S. for the data of Prontto Studio projects.

When you put other people’s personal data into Prontto, for example your customers in a quote, your team members or the visitors to the planner on your website, you are responsible for having the authorisation or other lawful basis the law requires, and for informing them. We process that data on your behalf and according to your instructions, to provide the Service.

This section and section 20 apply to Prontto Studio, our design service. Prontto Studio services are provided by PRONTTO S.A.S. (N.I.T. 901.473.141-8), Carrera 44 No. 88-40, Barranquilla, Colombia; PRONTTO LLC remains your contracting party under these Terms. In Prontto Studio, Prontto’s team produces the work for you: renders and 3D visualisation, technical and fabrication drawings, presentations and other design deliverables. The rest of these Terms also applies to Prontto Studio, but if they differ, sections 19 and 20 prevail for Studio services.

Plans. Prontto Studio is offered as:

• a Pilot: a one-time, paid evaluation project of limited scope, for businesses that want to try the service before subscribing;
• subscription plans, defined by how many deliverables we produce at a time and their turnaround, billed monthly or, where we agree it, for a prepaid quarterly, semi-annual or annual term;
• Burst capacity: a temporary addition to a subscription for busy periods, with the limits stated when you buy it;
• Enterprise, under a separate written contract;
• one-off design projects with our team, for which we confirm the scope and price in writing before work starts.

The current plans, prices, capacity and conditions are at prontto.co/studio/pricing in English and prontto.co/es/estudio/pricing in Spanish. Before we activate a subscription, we may ask you to join an onboarding call so that the scope of the service is clear.

How the work runs.

• We work at the same time on as many deliverables as your plan allows; the rest wait in your queue. “Unlimited” refers to the size of the queue, not to how many deliverables we produce at once.
• Turnaround times are typical ranges, not guarantees. They depend on the size and complexity of the work, the clarity of your inputs, revisions and the queue. Priority turnaround moves your work ahead in the queue; it does not reserve a specific person.
• Revisions are included within the scope of each deliverable. A change of scope counts as a new deliverable.
• You are responsible for giving us complete and accurate inputs (measurements, plans, product information, brand material) and for reviewing and approving deliverables. Delays caused by missing inputs or approvals do not count towards turnaround.
• Instant Render credits included in a Studio plan renew every month and do not carry over.

Deliverables. Once you have paid for a deliverable in full, you hold the economic rights in it that we are able to transfer, for any use. Prontto keeps the rights in its pre-existing materials (its software, catalogues, models, templates and methods) and gives you a licence to use those that appear in your deliverables as part of them. We may keep copies for our records and to support you. We show your deliverables in our portfolio or case studies only with your permission. Technical and fabrication drawings are subject to section 10: you must verify them on site and have them reviewed by a qualified person before manufacturing or installing.

Payment. Studio services are paid in advance. A Pilot, Burst capacity and one-off projects are paid before work starts. A subscription is paid at the start of each billing period, and a prepaid quarterly, semi-annual or annual term is paid in full to start it. Subscriptions renew automatically for a period of the same length until you cancel. The billing and invoicing rules of section 6 apply.

Pauses. Once a subscription is active, you can ask us to pause it for one or more months by paying a fixed monthly pause fee in advance. Student and other discounts do not apply to the pause fee. While the subscription is paused we do not produce new deliverables, and it resumes on the agreed date.

Cancelling. You can cancel a Studio subscription at any time by writing to legal@prontto.co. Cancellation takes effect at the end of the billing period or prepaid term in progress, and you will not be charged for the next one. We finish the deliverables in production during the period you have paid for.

Refunds. For Studio services, these rules replace the general refund rules of section 7, except that charges made in error, and anything the law requires, are always refunded:

• First period. If you start a subscription and find that the service is not right for you, you may cancel during your first subscription period (before your second billing date) and ask for a refund of the unused part of that first period, calculated in proportion to the time remaining. Ask by email to legal@prontto.co.
• After the first period, cancellations take effect at the end of the period in progress and do not give a right to a prorated refund, including for prepaid quarterly, semi-annual and annual terms.
• A Pilot, Burst capacity and one-off projects are not refundable once work on them has started.
• If we do not deliver what you paid for, or end the service without a breach by you, we will refund the part not delivered.

Prontto Studio is offered to businesses. If you hire a one-off project as a consumer, you may exercise the right of withdrawal under section 7 within five (5) business days of hiring it, provided we have not started the work with your agreement.

You can stop using Prontto at any time. To close your account, use the option in your account settings or write to legal@prontto.co. Closing an account cancels its subscriptions and ends any unused purchased credits, so export anything you want to keep first.

We may suspend or end your access to all or part of the Service if:

• you seriously or repeatedly breach these Terms, or do not pay what is due;
• the law or an order of an authority requires us to;
• your use puts the security of the Service, other users or third parties at risk, or involves fraud.

Unless the law, security or the seriousness of the breach prevents it, we will tell you first, explain why and give you a reasonable opportunity to fix the problem.

If we end a paid plan without a breach by you, including because we stop offering the Service, we will give you at least thirty (30) calendar days’ notice where possible and refund the unused part of what you paid. The provisions that by their nature should continue after termination (including payment obligations, intellectual property, disclaimers, limitation of liability, indemnity and disputes) remain in force.

We work to keep Prontto available, secure and free of errors, but the Service runs over the internet and depends on third parties, so we cannot promise that it will always be available, uninterrupted or error-free. We may carry out maintenance and will try to announce in advance planned interruptions that affect paid plans.

To the extent the law allows, the Service is provided “as is” and “as available”, and we give no warranties other than those set out in these Terms, in particular about AI output, renders, price estimates, catalogue information or the results you will obtain from Prontto. Information on our website and in our guides is general information, not professional advice.

None of this limits the legal guarantee of quality, suitability and safety (garantía legal) that Ley 1480 de 2011 gives consumers, or any other right that cannot be waived.

To the extent the law allows:

• Prontto is not liable for indirect or consequential losses, such as loss of profits, revenue, business, opportunities or goodwill, or for loss of data that you could have avoided by keeping copies.
• Prontto is not liable for products sold by makers or sellers, for contracts between professionals and their customers, for the services of payment processors or AI assistants, for decisions made on AI output without reviewing it, or for manufacturing or installation based on measurements or drawings that were not verified as section 10 requires.
• Prontto’s total liability arising from the Service or these Terms, for all claims together, is limited to the greater of (a) what you paid Prontto for the Service in the twelve (12) months before the event that gave rise to the claim, and (b) one hundred US dollars (USD 100) or its equivalent in Colombian pesos.

These limits do not apply to damage caused by fraud, wilful misconduct (dolo) or gross negligence (culpa grave), to death or personal injury, to our obligations under data protection law, to our responsibility for the security of payments made through the Service, or to the rights of consumers that Ley 1480 de 2011 or other law does not allow to be limited.

If you use Prontto for your business or profession, you will defend Prontto, its directors and its employees against claims by third parties, and compensate them for the resulting damages and reasonable costs, including legal fees, arising from: your content or your catalogue; your quotes, sales and dealings with your customers or your website’s visitors; your use of the API, the MCP server or the embedded planner; or your breach of these Terms or of the law. We will tell you promptly about the claim, let you control the defence and cooperate reasonably, and will not settle it in a way that binds you without your consent. If you are a consumer, this section does not apply to you, and you are liable as the law provides.

These Terms are governed by the laws of the Republic of Colombia.

Requests, complaints and claims. If you have a request, a complaint or a claim, write to legal@prontto.co or use the channels in section 27. We will answer within fifteen (15) business days of receiving it. For consumers, this direct claim is the step to take before going to the authorities (article 58 of Ley 1480 de 2011).

Disputes. Disputes will be decided by the competent judges of Barranquilla, Colombia. If you are a consumer, you may instead bring your claim before the Superintendencia de Industria y Comercio (SIC), which has judicial powers in consumer protection matters, or before the judges the law makes competent, and nothing in these Terms requires you to go to arbitration. Consumers who live outside Colombia also keep the protection of the mandatory law of their country of residence and may go to its courts where that law allows. Complaints about personal data may also be brought before the SIC, as our Personal Data Management Policy explains.

• Electronic contracting. You accept these Terms and make purchases electronically. Under Ley 527 de 1999, your acceptance, our notices and the records of your transactions are valid data messages with the same effect as written documents. We keep a record of your acceptance and of each purchase.
• Notices. We send notices to the email address on your account or show them in the app, so keep that address up to date. Notices to us go to legal@prontto.co or to the address in section 1.
• Entire agreement. These Terms, the documents they refer to and any contract you sign with us are the whole agreement about the Service, and replace earlier versions and proposals.
• Assignment. You may not transfer your account or these Terms without our written consent. We may transfer them as part of a merger, acquisition or sale of assets, provided your rights are not reduced, and we will tell you.
• Force majeure. Neither party is responsible for failures caused by events beyond its reasonable control (fuerza mayor or caso fortuito), such as major outages of internet or hosting providers, natural disasters or acts of authority, while they last.
• Severability. If a judge or authority finds a provision invalid or ineffective, the rest of these Terms remains in force, and that provision applies to the extent the law allows.
• No waiver. If we do not enforce a right at a given moment, we do not waive it.
• Headings. Section headings are for reference and do not affect interpretation.

For questions about these Terms, cancellations, refunds, the right of withdrawal, requests, complaints and claims, or anything else, write to legal@prontto.co or contact:

• PRONTTO LLC (the Service): 7950 NW 155th Street, Suite 105, Miami Lakes, FL 33016. Based in Miami Lakes, Florida, United States.
• PRONTTO S.A.S. (Prontto Studio): N.I.T. 901.473.141-8, Carrera 44 No. 88-40, Barranquilla, Colombia. Telephone: +57 301 770 5458.
• Website: https://www.prontto.co

Requests received outside business days are treated as received on the next business day.